Privacy Policy
(Version April 2026)
The protection of your personal information and your privacy is very important to us. As a globally operating company, we make sure that all applicable laws and their requirements are observed. Our data protection organization covers all our companies and ensures harmonized processes and the training of our employees and considers local requirements and laws.
Responsible for data processing
mylife Diabetes Care Ltd1 Park Court
Riccall Road
Escrick, North Yorkshire
YO19 6ED
UK
Free Call 0344 856 7820 (UK)Free Call 1800 911 522 (ROI)
E-mail: info@mylife-diabetescare.uk
Operator of Website
mylife Diabetes Care AGLyssachstrasse 40
3400 Burgdorf
Data Protection Officer
If you have any questions about the processing of your personal data and your rights in this regard, please contact our data protection officer at:
First Privacy B.V.
Naritaweg 127-137 1043 BS Amsterdam
Recipient of data
mylife Diabetes Care Ltd (hereinafter referred to as "mylife") only discloses data if required to do so by legal provisions or the contractual services or if you have consented to the disclosure. We require all these recipients to comply with the applicable data protection laws and standards.
In the following circumstances the hereby listed recipients may receive personal data:
Our headquarter, mylife Diabetes Care AG, which is based in Switzerland, operates the IT infrastructure. mylife Diabetes Care AG processes your personal information on our behalf and only for the same purposes as we do.
We may share your personal information with or make it accessible to certain contracted service providers, including:
Service provider for hosting, SAAS solutions;
Payment service provider;
Logistics and printing services and telecommunications;
Consulting companies as well as sales and marketing service providers.
The service providers and processors we use are contractually obliged to comply with data protection standards.
If required by law or by an authority, mylife may process and disclose your personal data without prior notice or consent. This may be due to a court order or other regulatory obligation. Where permitted by law, we will subsequently inform you of such disclosure.
mylife does not sell any personal data to third parties.
Data transfer to a third country
mylife only transfers data to countries outside the UK if the Information Commissioner’s Office (UK data protection authority) has confirmed that these countries have an adequate level of data protection. In these countries, the national laws guarantee a level of protection of personal data that is comparable to that of UK law. If we nevertheless transfer data to other countries that are not recognized as having an adequate level of protection, we ensure the security of your data with appropriate safeguards (e.g. standard contractual clauses) as well as increased technical security measures.
Your rights
Insofar as the legal requirements are met, you have the right to:
access your data as well as receive a copy of your data;
rectification and erasure;
restriction of processing;
data portability;
object, if the data is processed pursuant to Art. 6 para. 1 lit. f UK GDPR;
revoke given consents to data processing without giving reasons;
lodge a complaint with the Information Commissioner’s Office if you believe that the processing of your personal data infringes applicable data protection regulations.
Information on the processing of your personal data
In the descriptions below (link to website) you will find all the information about how mylife processes your personal data in different situations. Please read the privacy policy applicable to your situation carefully.
If you use or subscribe to our website and online services
Cookie Policy
If you visit our pages on social media
If you apply for a job at mylife
As a user and buyer of our products (patients)
As contact person for our business customers
Changes to the Privacy Policy
The contents of this Privacy and Cookie Policy must be amended from time to time in order to comply with legal requirements, to implement changes to our websites, services and offers, to reflect any changes in the way we handle the personal information, or for any other purpose. You will always find the current versions of the Policies here.